Privacy policy

Introduction

This Privacy Policy explains how GlamEase ("we", "us", "our") collects, uses and shares your personal information when you visit or make a purchase from this website. GlamEase is a trading name of Tracksonhire Ltd, a company registered in England and Wales.

Information we collect

Device information: When you visit the site, we automatically collect information about your device — browser, IP address, time zone, cookies installed, the pages or products you view, and how you interact with the site. We collect this via cookies, log files, and tracking pixels.

Order information: When you make a purchase or start a checkout, we collect your name, billing address, shipping address, payment information (handled by our payment processor — we do not see or store your card details), email address, and phone number.

How we use your information

  • Fulfil your orders (processing payment, arranging shipping, sending order confirmations).
  • Communicate with you about your order or service issues.
  • Screen orders for fraud or risk.
  • Improve the site (analytics about how customers use the site).
  • If you've opted in, send you marketing about our products and offers.

Sharing your information

We share your personal information with third parties who help us run the business:

  • Shopify — our e-commerce platform. Shopify's Privacy Policy.
  • Payment processors — Shopify Payments, Shop Pay, Apple Pay, Google Pay, PayPal etc., to process payments.
  • Shipping and fulfilment providers — to pick, pack and deliver your order.
  • Analytics providers — including Google Analytics. You can opt out here.
  • Advertising platforms — including Meta (Facebook/Instagram), TikTok, Google Ads — for retargeting and lookalike audiences. You can opt out via Facebook ad settings, Google ad settings, or via the DAA opt-out portal.

We may also share information to comply with laws and regulations, respond to a subpoena or other lawful request, or protect our rights.

Your rights — California residents (CCPA / CPRA)

If you're a California resident, you have the right under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) to:

  • Know what personal information we collect about you, how we use it, and who we share it with.
  • Access a copy of the personal information we hold about you.
  • Delete your personal information (with limited exceptions for legal/accounting requirements).
  • Correct inaccurate personal information we hold about you.
  • Opt out of the "sale" or "sharing" of your personal information for cross-context behavioural advertising (e.g. Meta and TikTok retargeting).
  • Limit use of sensitive personal information.
  • Not be discriminated against for exercising any of these rights.

To exercise any of these rights, contact us via our Contact page. We will respond within 45 days as required by California law. We do not knowingly sell personal information of consumers under 16 years of age.

Your rights — UK and EU residents (UK GDPR / EU GDPR)

If you're a UK or EU resident, you have the right under UK GDPR and EU GDPR to:

  • Access the personal information we hold about you.
  • Ask us to correct, update or delete that information.
  • Object to processing, or restrict how we process it.
  • Receive a portable copy of your data.
  • Withdraw consent for marketing at any time.

To exercise any of these rights, contact us via our Contact page.

International data transfers

Your information is processed and stored across multiple countries — primarily the United States (where Shopify, our analytics and advertising partners are based) and the United Kingdom (where our business is registered). We rely on standard contractual clauses or equivalent safeguards for these transfers, as required by UK GDPR and EU GDPR.

Cookies

Cookies are small data files stored on your device. We use them for site functionality, analytics, and advertising. You can disable cookies in your browser settings — see www.allaboutcookies.org — but parts of the site may not work properly without them.

Data retention

When you place an order, we keep your order information for our records and to comply with tax, accounting and legal requirements (typically 6-7 years), unless you ask us to delete it sooner.

Children

This site and our products are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on this page.

Contact

For questions about this Privacy Policy or to exercise your rights, contact us via our Contact page.