Frequently Asked Questions

Customer Support

Frequently Asked Questions

Everything you need to know about GlamEase™, your order, shipping and our guarantees.

Product

What exactly is the GlamEase™ VibeSculpt?

VibeSculpt is a cordless, hands-free vibration body wrap. It uses a soft strap to hold the device over any body area — waist, lower back, hips, thighs, glutes, arms — so you can do a relaxing 15-minute body-care session while you sit on the sofa, do your skincare, or watch TV. It’s a massage-style body-care device. It’s not a medical device or workout replacement.

How long does the battery last?

A full charge gives around 2 hours of use — roughly 8 fifteen-minute sessions. Charging takes about 2 hours from empty via the included USB-C cable.

How many intensity modes are there?

9 modes total — 6 steady-intensity and 3 rhythmic. Most customers start on the lowest steady mode and build up from there.

Will it fit my body?

Yes — the adjustable strap fits up to 55 inches (140cm), which covers virtually every body shape and works for waist, hips, thighs, and even shoulders.

Shipping & Delivery

How long does shipping take?

Standard delivery is 8–14 business days from order confirmation. You’ll get tracking as soon as the order ships. Tracked shipping is free on every order.

Where do you ship from?

We ship globally from our partner warehouses. Tracking activates within 2–3 business days of your order being placed.

Do you ship internationally?

Yes — to most countries. Shipping rates and timelines for your location appear at checkout. If your country isn’t available, drop us a message via the Contact page.

Returns & Guarantee

What if I don’t love it?

Every order comes with a 30-Day Comfort Guarantee. If you’re not happy with it within 30 days of receiving your order, contact us and we’ll arrange a return and refund. Full details on our Refund Policy page.

What’s covered by the warranty?

Every single-pack order includes a 1-year warranty against manufacturing defects. The 3-pack bundle includes an extended 2-year warranty. If anything fails through normal use within that window, we’ll replace it.

Using It

How often should I use it?

15 minutes a day is the standard recommendation. Some customers do 3–4 times a week, others daily. Consistency matters more than length — daily 15-minute sessions beat one long weekly session.

Is it safe?

Yes, when used as directed. As with any body-care device, if you have a health condition or you’re pregnant, check with your doctor before using. Don’t use it on broken skin, recent injuries, or directly over your spine, neck, head, or stomach.

Can my partner / family use it too?

Of course — it’s a household device. Many customers buy the 2-pack so two people can use one each without sharing.

Question not answered?

We reply to every message within 1–2 business days.

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